Last updated: September 1, 2026
1. How Shipping Is Calculated
Shipping is calculated automatically at checkout based on two factors:
- Total weight of all items in your order. Multiple items are combined into one package, so you only pay the shipping fee once.
- Destination country you select at checkout.
The exact shipping fee (in USD) is shown on the checkout page before you pay. We use a fixed exchange rate of 1 USD = ¥7.1 to convert between RMB and USD.
2. Shipping Rates by Destination
Each destination has its own per-kg rate, plus a registration fee and an optional insured-shipping fee. Heavier orders naturally cost more to ship.
| Destination |
How shipping is calculated |
Estimated Delivery Time |
| United States, Canada, United Kingdom, EU Countries, Australia, etc. |
By total weight using the country-specific rate |
10 - 20 business days |
| Japan & South Korea |
By total weight (standard international rate) |
7 - 12 business days |
| Other Countries |
By total weight (standard international rate) |
15 - 25 business days |
Note: Delivery times are estimates and may be affected by customs clearance, holidays, weather conditions and other factors beyond our control.
3. Order Processing Time
- All orders are processed within 2-3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- You will receive a tracking number via email once your order has been shipped.
4. Tracking Your Order
Once your order is shipped, we will send you a shipping confirmation email with a tracking number and tracking link. You can use this information to monitor the delivery status of your package at any time.
5. Customs, Duties & Taxes
- Import duties, taxes and customs clearance fees may apply for international orders.
- These charges are the responsibility of the customer and are not included in the product price or shipping fee.
- We recommend checking your local customs regulations before placing an order to understand any potential additional costs.
- We cannot control customs processing time and are not responsible for delays caused by customs inspection.
6. Failed Delivery & Undeliverable Packages
- Please ensure your shipping address is complete and accurate before placing an order.
- If the package is returned due to incorrect address, refusal of delivery or failure to pick up, the customer shall bear the return shipping cost and re-delivery cost.
- If the package is lost during transit, please contact our customer service for assistance in handling the claim.
7. Contact Us
If you have any questions about our shipping policy, please contact us at info@arkpaw.online. We will respond to you as soon as possible.